1.1 Program Introduction
This Program is applicable to the mobile phone service plan purchased from NQ for personal or family use mobile phone (not for public or commercial use, lease or use by multiple users). Serial numbers and network serial numbers shall be clear. You may enjoy the following rights and benefits under this Program:
Within the warranty period, losses of basic use functions due to product performance failures directly caused by accidental liquid splash, accidental drop or accidental collision, your products shall be repaired or replaced.
Within the warranty period, mechanical or electronic failures occurred in normal use conditions (excluding recall by manufacturers) if your product is out of 1 year OEM warranty period, your products shall also be repaired or replaced.
Assurant is assigned by NQ to perform above repair or replacement service under this plan
Please read the entire document carefully to learn the scope of warranty, exclusions, rights and benefits, and what to do in case of any product failure.
1.2 How to get service
In case of any product failure within the above-mentioned applicable period, please dial Assurant's service hotline (400-6867-616) for support. If you fail to tackle your problem by telephone, please deliver the defective product to a service centre designated and authorized by Assurant for check, and Assurant will tell you how to get repair service. The service centre shall repair the defective product with parts conforming to the manufacturer's regulations. All parts or devices being replaced is Assurant’s property.
1.3 Replacement
• Where the repair cost comes close to the price of a similar product
If Assurant decides not to repair the product, it shall provide you with a similar product. Similar product means the product which brand, model, conditions and functions are similar or above your phone before malfunction. You are required to transfer all rights of the replaced defective product to Assurant after product replacement. You are entitled for a maximum number of replacements during service period as follows:
Month pay: Maximum two replacements per every 12 rolling months.
Six months pay: Maximum 1 replacement during service period. This Program shall be deemed to have been fulfilled and terminated after replacement, and you shall no longer enjoy the warranty provided for in this Program.
Annual pay: Maximum 2 replacements during service period. This Program shall be deemed to have been fulfilled and terminated after 2 replacements, and you shall no longer enjoy the warranty provided for in this Program.
1.4 Service Handling Fee and Waiting Period for Accidental Damage Warranty
When a product is repaired or replaced due to any of the failures mentioned in the accidental damage warranty, you need to pay certain amount for the repair cost (including inspection fee, labor fee, parts fee, etc.) or replaced cost at the time of repair or replacement. Detailed amount please refer to Applied Service Handling Fee listed in Schedule.
The first 15 days after you purchase the program is the waiting period, any repair/replacement for any loss/damage occurred during waiting period is not covered by this program. Only one waiting period is applied if continued policy, and new waiting period will be applied if the policy period is interrupted.
1.5 The followings do not fall within the scope of warranty under this Service Program:
• Losses caused by being lost or stolen, incorrect use, deliberate damage, environmental factors including dust or damp, power instability, normal wear and tear , cracks or damages without point of impact, or soaking in liquid;
• Losses caused by natural factors (rainfall, lighting stroke, etc.), fire, animal, unauthorized repair or repair attempt, software problem, commercial use or manufacturer recall;
• Losses of data or software, or expenses for data or software recovery (please back up all files before submitting a defective product for check or repair to avoid any loss or damage during repair or replacement. );
• Products no covered by a manufacturer’s warranty;
• Expenses for routine maintenance or cleaning;
• Unauthorized repair and repair attempt, or the expenses thereof;
• Appearance damage that does not affect normal use; or failures falling within the scope of warranty;
• Appointed service outlets determine that your products contain no problems or non-recurrent intermittent failures after product check;
• Losses of components (earphone, etc.), SIM (subscriber identity module) and consumables (battery, rechargeable battery, etc.);
• Deliberate changes of serial number, IMEI (international mobile equipment identity) or SIM slot (excluding changes from replacement by authorized service outlets);
• Losses or damage caused by terrorists, wars, revolutions, military conflicts, nuclear events or natural disasters;
• Mobile purchased in regions other than the Chinese mainland (the Chinese mainland shall exclude Taiwan, Hong Kong and Macao).
1.6 Renewal and Termination
• For monthly pay customer, this program will be renewed automatically. Please contact NQ or your telecom carrier for cancellation if you want to cancel this program, the termination will be effective in next month after cancel application.
• For six-months and annual pay customer, this program will be terminated automatically after the applicable termination date. NQ will contact you before your terminated date for renewal or you can apply for renewal to NQ before terminated date.
• When you have a fraudulent act or make a deceptive description, including using a product without authorization (commercial use, institutional use or leasing), Assurant shall be entitled to terminate this Program and no refund will be granted.
1.7 Limitation of Liability
• The liability limit that needs to be borne under the terms of warranty extension is the original retail prices of products you purchased and shall not exceed the maximum price in applied price band (please refer to Applied Price Band listed in Schedule).
• All consequential or indirect losses caused by product failures (including but not limited to expenses incurred from the incapability of using products, or any losses other than expenses for product repair or replacement) shall be borne by yourself.
• NQ and Assurant will not bear any liability for any delay caused by force majeure, or any act or omission of a third party (including the inability to provide spare parts).