Thank you for choosing NQ Mobile Security.
What Anti-virus services are included?
NQ Mobile Security includes the world’s most powerful “Cloud + Client” twin-engine scanning, which is faster and more accurate at identifying and resolving threats from viruses and malicious programs.
It offers three modes including fast scan, full scan and self-defined scan, as well as real-time protection and malicious website blocking to safeguard your mobile security.
What are Premium Member services?
NQ Premium Members enjoy the richest mobile security services as well as all privileges in the Premium Zone:
a) Virus database auto updates
b) Anti-lost Pro features: protect privacy and data security of your lost phone
c) Anti-eavesdropping protection: comprehensive protection of your call environment against eavesdropping
d) Financial security protection: comprehensive protection of your financial property and privacy
e) More privileges of Premium
How to upgrade to Premium Member?
Click 'Upgrade to Premium' and read the prompts carefully. You can enter into the NQ Payment Center to view more payment methods.
How to unsubscribe to membership?
Click Menu and select Quit and read the prompts carefully.
How to use fast scan?
Click 'Fast Scan' in the home page to start fast scan. After scanning,
you can perform operations such as removing threats or uninstalling apps at the Scan Result page.
How to use Full Scan and Customized Scan? How to close Real-time Protection?
Click the button beside 'Fast Scan' and operate on the new page.
What’s the virus database update for?
Virus database update can effectively enhance your protection against threats.
You can select “Virus Database” in the main interface and, if you do not have the latest virus database,
it is recommended that you update immediately.
What is Anti-harassment for?
Anti-harassment will block the calls and messages from the wanted numbers. You can choose different block ways in settings.
What is Account Protection for?
Account protection will protect your accounts from theft, including accounts of your frequently used apps such as Facebook,
Twitter and MSN messenger.
What is Privacy Advisor for?
Privacy Advisor has three main features; Private Space, Anti-eavesdropping, and Privacy Report. Private Space keeps call
and SMS between you and Private Contacts encrypted and hidden. Anti-eavesdropping protects your calls from eavesdropping.
Privacy Report gives a comprehensive report of what apps have permissions to the various areas of your device, allowing you to
uninstall them if deemed necessary.
How to use traffic monitor?
The traffic monitor is activated by default. The app will summarize your total amount of traffic, give you a prompt with a traffic bar when traffic occurs, and tell you the traffic statistics for the current month.
To close the traffic monitor, click the gear icon on the right of “traffic
statistics in the current month” to enter into the traffic monitor settings
interface, and select “off”.
What is Traffic Bar? How do I close it?
When there are apps connecting to the internet, a traffic bar will appear, in which is displayed the current internet speed.
When no apps are connecting the internet, the traffic bar will not appear.
If you want to disable it, click the traffic bar and then cross beside it, or close it in traffic settings.
What is Network Firewall?
Users of devices with root accessibility can use Network Firewall to control apps' network connections.
Users can click the icons to allow or disallow connection to internet of apps either via WiFi or network data.
How to use Anti-theft?
Before activating the Anti-theft feature, you have to sign in the NQ Account, and set the Reporting Number, SIM card change alert.
After activation, Premium Members will be entitled to all Anti-theft features, while non-Premium Members may only use 'Report when SIM changed', ’Backup Contacts’ and 'Remote locate'.
'Report when SIM changed' means the Anti-theft will send an SMS message to your Reporting Number when SIM card is changed to get the new number of the phone.
The following features are available by sending SMS command:
a) Remote locate – you can find the location of your phone through the GPS and base-station triangulation technology of NQ Anti-theft;
b) Sound off alarm (Premium service) – you can send Alarm command to your phone remotely to spot the thief;
c) Remote lock(Premium service) – you can lock your phone remotely to prevent illegitimate use;
d) Destroy privacy (Premium service) – if your phone is lost, you can destroy all privacy data in it remotely (including Contacts, messages, photos, videos, etc).
e) Snap pics of thieves (Premium service) – if theft try to unlock your locked lost phone, the phone will take a picture of the theft and mail it to the user preset mailbox.
f) Backup Contacts – you can remote backup your contacts.
You can also use the NQ Space(i.nq.com) remote control the lost phone via website.
What does System Optimization do?
Single-key optimization can be used to close processes running in the background
to free up memory and solve problems such as slow reaction and crash.
Application manager shows all apps (including system apps) that have been installed on your phone. You can click an
app to view its details such as security level, function description, comments and ratings from other users, and access
rights of the app; you may also uninstall or comment/rate the app.
How to Backup Contacts?
With the “Contacts backup” feature, you can back up the Contacts in SIM
card to the server or to the memory card so that you can restore them easily on
other phones.
To back up the Contacts to the server or restore your contacts
from the server to your phone, you need to create a NQ account first; if you
already have an account, log on directly and click “Contacts backup/restore” to
start to backup or restore.
If you need to back up your contacts to SD Card
or restore your contacts from SD Card to your phone, click the Menu button in
the main interface of “Contacts backup”, and then click “Backup to SD Card” or
“Restore from SD Card” to start to backup or restore.
How to view logs?
Click Menu in the main interface, and select “Log” to open the interface of detailed logs.
How to give feedback? How to turn off the icon on the status bar? What is "ROM app manager"? What is the NQ Mobile Security Widget for? How to add the Widget?
Click Menu, and select “Feedback”.
In the main page, click "menu", select "Settings" and switch off "Icon on status bar".
ROM app manager is available for devices that have been rooted. You can scan ROM programs to clear
viruses and dangerous programs in ROM presets, or delete unwanted preset programs.
The NQ Mobile Security widget can be added to your desktop. It conveniently available for one touch optimization,
checking apps that connect to the internet, and also switching on/off Wi-Fi, silent mode and flight mode.
To add a widget, follow the steps below:
a) Press and hold an empty space on the desktop for about 2 seconds
b) Click on "Widget"
c) Select "NQ Mobile Security" to complete adding widget